Sets the Standard with
Industry-leading
Customer Satisfaction

Overview

Trust. It's a simple, yet very important word that is the foundation of a long term, positive relationship with ANY vendor. Every day, thousands of customers across the world trust Commvault to ensure full access to – and the smooth operation of – all of Simpana's features and capabilities within their data management environment. Whether it's proactive architecture reviews, advanced issue detection, remote technical troubleshooting, or answering questions about products and features, Commvault Customer Support offers flexible service options, experienced engineers, and a variety of communication channels to meet the unique needs of the most demanding environments.

Commvault Customer Support delivers a range of world-class offerings that enable customers to reduce data management costs, mitigate business and compliance risks, and ensure consistent and reliable access to their information. Our holistic approach to customer support allows us to partner with customers to solve complex data growth challenges and align with their business and IT needs. Predictably, this translates into high levels of customer satisfaction, as documented in this press release.

What Level of Support is Right for Your Commvault Environment?


Commvault Support Options

Active Commvault Engagement

Standard

12 hours/day,
5 days/week

Modern Communication Help Tools

Product Updates/Fixes

Premium

24 hours/day,
7 days/week

Modern Communication Help Tools

Product Updates/Fixes

Response-Based

Proactive

24 hours/day,
7 days/week

Support Account Manager
(remote)

Support Analytics

Severity "0" with Enhanced SLAs

Modern Communication Help Tools

Product Updates/Fixes

Enterprise

24 hours/day,
7 days/week

Technical Account Manager
(onsite and remote)

Professional Services Credit

Quartery Business/ Strategy Reviews

Quarterly Health Checks

Support Account Manager

Support Analytics

Severity "0" with Enhanced SLAs

Modern Communication Help Tools

Product Updates/Fixes

Service-Optimized