Please, before you call have the following information ready. This will significantly speed up the support response process and enable Commvault to serve you better.
Your Name and Contact information
Product Version & Service Pack Level
A brief description of the problem
Customers who do not have a maintenance agreement with Commvault will have limited access to technical resources. Commvault will respond on a Time & Material basis with "best effort" only upon receipt of a Purchase Order or Credit Card.