eSupport & Self-Help

Commvault offers a variety of online, web-based resources to assist our customers with the day-to-day operations of their Commvault Software Enterprise:

Maintenance Advantage
The Commvault Maintenance Advantage support portal contains a set of powerful tools to enable Commvault software customers to better optimize their deployments. The portal includes:
  • Commvault's eSupport Center for managing customer support incidents,
  • Configuration and deployment guidelines,
  • Tips and techniques to achieve better performance,
  • Supported hardware and software matrixes,
  • Technical FAQs,
  • Commvault's ROMS Customer Dashboard portal,
  • Interactive Troubleshooting Guides, and more.
Commvault Software Documentation
The web-based home for Commvault Software “Books Online” – detailed product documentation for Commvault® Simpana®.
Hardware Compatibility Matrix
A comprehensive database of all Libraries, Drives, HBAs, Bridges, Switches, IP Controllers and Virtual Tape Libraries, from a wide selection of vendors, that have been tested and verified as compatible with Commvault software.
NDMP Compatibilty Matrix
A listing of the NDMP file systems by vendor for which Commvault software has been certified.
Product Registration
This form allows Commvault customers to register their Commvault CommCell® online and receive their permanent software license key.